Do you ship to all countries?

Yes, we ship to most countries. You can confirm if we ship to you by entering you shipping details on the checkout page.

How long are shipping times?

Due to high demand, our shipping times average 2-3 weeks at the moment, which varies by which country you are shipping to. We are trying to improve these times as fast as possible.

Can I track my order?

Once your order ships you will receive an email that contains your tracking information. You will also receive status updates if your order status changes. Sometimes due to our free item giveaway, free shipping promotion, or the quantity/value of item being low, tracking is not available.

How much does shipping cost?

Shipping is free, with some exceptions. Please see the checkout page after you are done shopping to find out for certain. Some instances where shipping might not be free is on promotional items and giveaways.

Returns

Satisfaction is a top priority for our team and we do not rest until our customers are happy. Email us at

support@heatewave.com with your name, order ID, and reason for return and we will get back to you as soon as possible. We have a 30-day return policy that starts when you receive your item. Reason for returning an accessory should be one of the following:

  • Item not as described
  • Item arrived late
  • Item does not work as expected

For bikini returns your item must be unused and in the same condition that you received it. We unfortunately cannot accept used bikini returns due to sanitary reasons, however, we may refund you.For more information please read our full refund policy.

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